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    Kelly McDonald Crafting the Customer Experience For People Not Like You. How to Delight and Engage the Customers Your Competitors Don't Understand kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Kelly McDonald Crafting the Customer Experience For People Not Like You. How to Delight and Engage the Customers Your Competitors Don't Understand купить
    Kelly McDonald Crafting the Customer Experience For People Not Like You. How to Delight and Engage the Customers Your Competitors Don't Understand
    1532.15 Руб
      Bob Kelleher Customer Experience For Dummies kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Bob Kelleher Customer Experience For Dummies купить
      Bob Kelleher Customer Experience For Dummies
      1657.43 Руб
        Patrick Newbery Experience Design. A Framework for Integrating Brand, Experience, and Value kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Patrick Newbery Experience Design. A Framework for Integrating Brand, Experience, and Value купить
        Patrick Newbery Experience Design. A Framework for Integrating Brand, Experience, and Value
        1965.09 Руб
          Jeb Blount People Love You. The Real Secret to Delivering Legendary Customer Experiences kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Jeb Blount People Love You. The Real Secret to Delivering Legendary Customer Experiences купить
          Jeb Blount People Love You. The Real Secret to Delivering Legendary Customer Experiences
          1347.93 Руб
            Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience купить
            Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience
            1719.45 Руб
              Frank Eliason At Your Service. How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Frank Eliason At Your Service. How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques купить
              Frank Eliason At Your Service. How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
              1532.15 Руб
                Jeff Sauro Customer Analytics For Dummies kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Jeff Sauro Customer Analytics For Dummies купить
                Jeff Sauro Customer Analytics For Dummies
                1841.66 Руб
                  Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue купить
                  Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
                  1842.27 Руб
                    Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine купить
                    Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine
                    1719.45 Руб
                      Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence купить
                      Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence
                      1535.23 Руб
                        Customer Experience For Dummies kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Customer Experience For Dummies купить
                        Customer Experience For Dummies
                        1799 Руб
                          Karl Weber Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Karl Weber Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience купить
                          Karl Weber Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience
                          920.84 Руб
                            Brian Solis X. The Experience When Business Meets Design kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Brian Solis X. The Experience When Business Meets Design купить
                            Brian Solis X. The Experience When Business Meets Design
                            1842.27 Руб
                              Worth Every Penny: Build a Business That Thrills Your Customers and Still Charge What Youre Worth kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Worth Every Penny: Build a Business That Thrills Your Customers and Still Charge What Youre Worth купить
                              Worth Every Penny: Build a Business That Thrills Your Customers and Still Charge What Youre Worth
                              2778 Руб
                                The Loyalty Link : How Loyal Employees Create Loyal Customers kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand The Loyalty Link : How Loyal Employees Create Loyal Customers купить
                                The Loyalty Link : How Loyal Employees Create Loyal Customers
                                2007 Руб
                                A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. 1. Manage and Honor Customers as Assets 2. Align Around Experience 3. Build a Customer Listening Path 4. Proactive Experience Reliability and Innovation 5. One Company Accountability, Leadership & Decision Making Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).

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