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    Kelly  McDonald Crafting the Customer Experience For People Not Like You. How to Delight and Engage the Customers Your Competitors Don't Understand kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Kelly  McDonald Crafting the Customer Experience For People Not Like You. How to Delight and Engage the Customers Your Competitors Don't Understand купить
    Kelly McDonald Crafting the Customer Experience For People Not Like You. How to Delight and Engage the Customers Your Competitors Don't Understand
    1406.07 Руб
      Kelly McDonald How to Work With and Lead People Not Like You kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Kelly McDonald How to Work With and Lead People Not Like You купить
      Kelly McDonald How to Work With and Lead People Not Like You
      1690.66 Руб
        Kelly  McDonald How to Work With and Lead People Not Like You. Practical Solutions for Today's Diverse Workplace kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Kelly  McDonald How to Work With and Lead People Not Like You. Practical Solutions for Today's Diverse Workplace купить
        Kelly McDonald How to Work With and Lead People Not Like You. Practical Solutions for Today's Diverse Workplace
        1690.66 Руб
          Jeb  Blount People Love You. The Real Secret to Delivering Legendary Customer Experiences kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Jeb  Blount People Love You. The Real Secret to Delivering Legendary Customer Experiences купить
          Jeb Blount People Love You. The Real Secret to Delivering Legendary Customer Experiences
          1237 Руб
            Bob  Kelleher Customer Experience For Dummies kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Bob  Kelleher Customer Experience For Dummies купить
            Bob Kelleher Customer Experience For Dummies
            1521.03 Руб
              Brian  Solis X. The Experience When Business Meets Design kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Brian  Solis X. The Experience When Business Meets Design купить
              Brian Solis X. The Experience When Business Meets Design
              1690.66 Руб
                Bruce  Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Bruce  Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence купить
                Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence
                1408.89 Руб
                  Customer Experience For Dummies kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Customer Experience For Dummies купить
                  Customer Experience For Dummies
                  1999 Руб
                    Improving Customer Knowledge Management through online games kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Improving Customer Knowledge Management through online games купить
                    Improving Customer Knowledge Management through online games
                    5380 Руб
                      CHALLENGER CUSTOMER, THE kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand CHALLENGER CUSTOMER, THE купить
                      CHALLENGER CUSTOMER, THE
                      1535 Руб
                        Ben  Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Ben  Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience купить
                        Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience
                        1577.95 Руб
                          Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue купить
                          Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
                          1690.66 Руб
                            Jeanne Bliss Chief Customer Officer 2.0 kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Jeanne Bliss Chief Customer Officer 2.0 купить
                            Jeanne Bliss Chief Customer Officer 2.0
                            1577.95 Руб
                              Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine купить
                              Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine
                              1577.95 Руб
                                Shane  Green Culture Hacker. Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance kelly mcdonald crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand Shane  Green Culture Hacker. Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance купить
                                Shane Green Culture Hacker. Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance
                                1690.66 Руб
                                If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity. . . It doesn't have to be this way! The people you work with may be from a different generation, different culture, different race, different gender, or just a different philosophy toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity. Many people shudder at the prospect of working with diverse groups of people, but they can't voice their fear or anxiety. At work, it's not OK or politically correct to say, 'I'm uncomfortable with this person.' In fact, if you do say something along those lines, your job may be at risk. Your company may terminate you for not being on the 'diversity bandwagon.' So you keep quiet and you keep your thoughts to yourself. But deep down, you are uncomfortable. If you feel like this, it doesn't mean you're racist, sexist, ageist, homophobic, or any other negative label. It means you're struggling. You're struggling to understand people, cultures, or values that are unfamiliar to you. You're struggling to do your job with teammates and coworkers who may have very different viewpoints or different approaches to communication than you have. You're struggling to overcome differences and pull together to achieve high performance at work. Whether you're leading a diverse team, working in a challenging cross-cultural environment, or simply working with people who are 'not like you,' you need to be able to get along with everyone as a team, to get the work done. This book explains the skills you need to communicate, motivate, and inspire people to collaborate—even if they have very different values, lifestyles, or priorities. Learn key steps that bring cohesion to diversity How to have a constructive conversation about working alongside people who are different The four magic words that make this easier and smooth over friction What not to say—and why Learn to set aside differences and get things done Learn how to handle a racist, sexist, homophobic or offensive remark in a professional way Retain your sanity when colleagues drive you crazy The changing demographics of today's workforce bring conflicting viewpoints, perspectives, approaches, skills, habits, and personalities together in one place; whether that leads to synergy or catastrophe is up to you. How to Work With and Lead People Not Like You helps you turn a hurdle into an advantage so you or your team can do more, achieve more, and enjoy the ride.

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